AI Service Chatbot

Wito AI

Automated customer service

Answer recurring customer questions with an AI chatbot – in several languages. Together we decide what the bot answers, when it answers and what goes to your team.

What is an AI Service Chatbot?

Our AI-powered chatbots intelligently handle routine customer inquiries. Trained on your business knowledge, they provide accurate answers, collect lead information, and seamlessly hand over complex questions to your team.

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Answers recurring questions automatically

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Handles queries in your customer timezone

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Takes recurring standard questions off your team

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Learns from past interactions

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Integrates with your existing CRM/ERP systems

How The AI Chatbot Works

1

Train

We feed your product knowledge, FAQs, and business information into our AI model. The chatbot learns your voice, tone, and specific product details.

2

Deploy

Install the chatbot on your website with a simple script or iframe. No coding required. Works on desktop and mobile.

3

Optimize

Monitor conversations and refine answers. AI continuously learns from interactions and becomes more accurate over time.

Complete Feature Set

Everything an automated customer service needs

Multi-Language Support

Available in German, English, French, Italian, and Spanish. Automatically detects user language.

Intelligent Routing

Automatically recognizes simple vs. complex questions. Routes urgent matters to team immediately.

Lead Qualification

Asks strategic questions to qualify leads. Integrates with HubSpot, Zapier, and all major CRM systems.

Availability on your terms

Together we define when the chatbot answers and which matters go straight to your team.

Privacy Compliant

Designed for the GDPR. Data stays in Germany. Optional privacy-friendly onboarding flows.

Analytics Dashboard

Detailed insights into customer questions, satisfaction rates, and conversation topics.

Perfect For These Industries

Hospitality & Tourism

Use case:

Booking inquiries, questions about the resort and emergencies that also come in outside reception hours

In the initial consultation we clarify:

Which booking and resort questions a chatbot can answer, and which requests – emergencies, for example – have to reach your team straight away.

Trade & Services

Use case:

Product questions, appointment requests and price inquiries that are asked the same way again and again

In the initial consultation we clarify:

Which product and scheduling questions can be answered from your own texts, and when a price enquiry needs a person.

Healthcare

Use case:

Appointment requests and insurance questions that also arrive after hours

In the initial consultation we clarify:

Which details a chatbot must not ask for in the first place – health information, for example – and which scheduling and insurance questions remain after that.